Shipping policy
Thank you for shopping with MommaPalm. Below you will find all details regarding processing, shipping times, delivery, and tracking for your order.
1. Order Processing Time
All orders are processed within 1–3 business days.
During high-volume periods (new launches, holidays), processing times may extend slightly.
You will receive an email confirmation once your order is processed.
2. Shipping Times
United States
Standard Shipping: 7–15 business days
Tracked Shipping: Included with all orders
International Shipping
Shipping times vary by destination:
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Canada: 10–20 business days
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UK & Europe: 10–20 business days
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Australia: 10–20 business days
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Rest of World: 12–25 business days
Shipping times are estimates and may vary due to customs, weather, or carrier delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
We may offer:
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Free Shipping promotions
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Discounted shipping on select products
(You may update this section based on your store rules.)
4. Order Tracking
Once your order is shipped, you will receive:
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A shipping confirmation email
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A tracking number
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A link to track your package in real time
Tracking updates may take 1–3 days to appear depending on the carrier.
5. Incorrect Address
Please double-check your shipping address when placing your order.
MommaPalm is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you entered the wrong address, contact us within 12 hours at:
📧 yourstoreemail@example.com
6. Lost or Stuck Packages
If your package is:
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Marked as delivered but not received
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Delayed or stuck in transit
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Lost by the carrier
Please contact us and we will assist in filing a claim or providing a solution depending on the situation.
7. Customs & Import Fees
For international orders, customs fees, taxes, or import charges may apply depending on your country.
These charges are not included in our prices and are the buyer’s responsibility.
8. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 7 days of delivery
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Include photos of the product and packaging
We will send a replacement or issue a refund.
9. Multiple Packages
Some orders may ship in multiple packages depending on availability and product types.
You will receive separate tracking numbers if this applies.